|Money back guarantee
We are so confident that our diamond experts,
and personal attention, will help you in picking out the very best
diamond and engagement ring that we offer a full money back guarantee. You can order
a diamond or engagement ring, and in you leisure, inspect it RISK FREE! It is our
goal to gain your satisfaction and if, for any reason, you are not 100%
satisfied you can return your purchase. We will refund your money less
shipping charges (usually $20-$50 for overnight delivery).
You have 7 days to inspect your diamond or jewelry. If you wish to return it
you must call us as soon as possible. You will receive a return confirmation
number that must be written on the returned package. We will then
instruct you as to how to send back the package insured so you are risk
free. Any returned package must be post marked within 7 days after receipt. Postal
records will determine this. All merchandise must returned in the same condition
as received. Altered or tailored merchandise will not be returned.
For jewelry: you must not remove the tag marked DO NOT REMOVE.
Any merchandise returned with this tag removed will be charged a restocking fee.
All merchandise must be returned in unworn or unused condition or a restocking
fee will be applied. Any sized or altered jewelry is not returnable.
For loose diamonds: 48 hour inspection only. We must have
response before, and shipped within 48 hours or loose diamonds are not returnable.
Note* special orders and merchandise
made to order will be on a case by case basis and may be subject to a restocking
fee or may not be subject to return.
Money back guarantee for internet purchases only.
Restocking fee: Since all of our rings
are custom made to order special designs such as hand engraved or
invisible settings may be subject to a restocking fee if returned. These
rings are specially made to your specific size so the cost of resizing will be
charged to you only if you decide not to keep it. Speak with your sales professional about your order and
possible restocking fee.
Fancy Yellow Diamonds and Rings:
Every fancy yellow diamond and ring is unique and extra work is needed to
produce a fine quality ring. Also, these diamonds are very rare so
time is limited. It is because of the extra labor and rarity that
returns may be subject to a restocking fee if returned. However,
exchanges within our return period are accepted. Speak with you diamond
professional about the policy on your ring.
We are not responsible for any loss or damage
while in your possession. Once received, and inspected to be in original condition, you will be
given a full credit less shipping expense.
Diamonds and Engagement Rings.com will make every effort to make this a pleasurable purchase.
We are a second generation jeweler and have years of experience. Our
hands on personal approach has attributed to our success and extremely low
return rate. Our main goal is customer satisfaction, if there is something
we can do to make you happy let us know. If you have any questions or
concerns please contact us by phone or e-mail. We will get back to you any way